Telecommunications Domain

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# Topic What will be taught Time Required (Hours)
1 Telecom Industry Overview – Telecom Industry players
– Departments in a typical telecommunications operator		 4
2 Telecommunication Technology – High level overview of various Telecom Technologies
GSM, CDMA, GPRS, LTE, Wimax, etc.		 2
3 Telecom Networks – Switching
– Transmission
– Spectrum		 2
4 Introduction to Telecom BSS – What is Telecom BSS and constituents
– Importance of BSS to a telecom operator
– BSS teams in an operator
– BSS project types – implementation, migration, upgrade, managed operations
– BSS products, vendors, market share		 4
5 CRM – Customer Management
– Order Management		 6
6 Telecom Finance – Revenue Recognition
– Payment systems		 2
7 Telecom Analytics – Campaigns
– Churn Management
– Customer Lifetime Value		 2
8 Telecom Operations – Managed Services 4

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Total Time: 26 Hours